FAQ'S

Have more questions about our products and policies? Find answers the here.

Shipping & Delivery

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How long will it take to receive my package?

Once shipped, delivery usually takes between 5-8 business days depending on your location.

If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).

To manage a confirmed order,please contact customer support ati info@sofoter.com

To track a shipped order, please visit our ‘Track Order’ page here nd insert your tracking number.

Product

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Do the Massage Insoles help with plantar fasciitis?

Yes, SOFOTER Massage insoles can help ease plantar fasciitis discomfort for many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.

With normal daily wear, SOFOTER insoles typically last 12+ months (often longer), depending on how hard you use them. They’re built to resist flattening better than typical gel or memory-foam inserts.

Tip: To extend lifespan, hand wash occasionally and air dry

If you’re between sizes, we recommend sizing up and then trimming to fit for the most comfortable, precise fit.

Yes,  in most shoes, they’ll still fit comfortably.

Here’s the easiest way to make sure:

  • Remove your shoe’s original insole first (this gives you the most room and best fit).
  • If your shoes are roomier, you can place Stepprs on top — but if things feel snug, swapping out the original insole is the fix.
  • If you wear tight, low-volume shoes, you may notice a tighter feel compared to boots or trainers.

Yes! We offer a kids’ version of our Massage Insoles in smaller sizes, designed to fit children’s shoes comfortably. They deliver the same cushioned comfort and massage-point feel as the adult version, just sized for little feet.

Shop Kids’ Massage Insoles here

Ordering & Support

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Want to stock SOFOTER or buy in bulk?

Get exclusive wholesale pricing, contact us at b2b@sofoter.com

All Stepprs products come with a 30-day money-back guarantee. If you try your order and decide it’s not for you. Whether you don’t like it, it doesn’t work for your needs, it doesn’t feel right, or you’re simply not satisfied for any reason, you can return it within 30 days.

About SOFOTER

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How did the brand get started?

SOFOTER was created from the belief that healthy feet are the foundation of an active and comfortable life.

After seeing how many people experience daily foot pain, fatigue, and mobility challenges, we set out to develop products that provide reliable support without compromising on comfort.

Today, SOFOTER is dedicated to helping people feel better with every step through thoughtfully designed foot care solutions built for everyday life.

Unlike many brands that focus solely on cushioning, SOFOTER is dedicated to supporting the natural function of your feet.

Our products are designed to help improve comfort, provide reliable support, and make everyday movement easier whether you're working long hours, staying active, or simply spending a lot of time on your feet.

By combining quality materials, ergonomic design, and a customer-first approach, we create foot care solutions that help people move with greater confidence and comfort every day.