Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
FAQ'S
Have more questions about our products and policies? Find answers the here.
Shipping & Delivery
How long will it take to receive my package?
How long will it take to receive my package?
Once shipped, delivery usually takes between 5-8 business days depending on your location.
I did not receive an order confirmation email?
I did not receive an order confirmation email?
If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).
How can I manage my order?
How can I manage my order?
To manage a confirmed order,please contact customer support ati info@sofoter.com
Where is my order?
Where is my order?
To track a shipped order, please visit our ‘Track Order’ page here nd insert your tracking number.
Product
Do the Massage Insoles help with plantar fasciitis?
Do the Massage Insoles help with plantar fasciitis?
Yes, SOFOTER Massage insoles can help ease plantar fasciitis discomfort for many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.
How long do the Massage Insoles last?
How long do the Massage Insoles last?
With normal daily wear, SOFOTER insoles typically last 12+ months (often longer), depending on how hard you use them. They’re built to resist flattening better than typical gel or memory-foam inserts.
Tip: To extend lifespan, hand wash occasionally and air dry
Should you size up or down if you’re in-between sizes?
Should you size up or down if you’re in-between sizes?
If you’re between sizes, we recommend sizing up and then trimming to fit for the most comfortable, precise fit.
Are my shoes still going to fit after inserting the insoles?
Are my shoes still going to fit after inserting the insoles?
Yes, in most shoes, they’ll still fit comfortably.
Here’s the easiest way to make sure:
- Remove your shoe’s original insole first (this gives you the most room and best fit).
- If your shoes are roomier, you can place Stepprs on top — but if things feel snug, swapping out the original insole is the fix.
- If you wear tight, low-volume shoes, you may notice a tighter feel compared to boots or trainers.
Do you have a kids’ version of the Massage Insoles?
Do you have a kids’ version of the Massage Insoles?
Yes! We offer a kids’ version of our Massage Insoles in smaller sizes, designed to fit children’s shoes comfortably. They deliver the same cushioned comfort and massage-point feel as the adult version, just sized for little feet.
Ordering & Support
Want to stock SOFOTER or buy in bulk?
Want to stock SOFOTER or buy in bulk?
Get exclusive wholesale pricing, contact us at b2b@sofoter.com
What is the guarantee?
What is the guarantee?
All Stepprs products come with a 30-day money-back guarantee. If you try your order and decide it’s not for you. Whether you don’t like it, it doesn’t work for your needs, it doesn’t feel right, or you’re simply not satisfied for any reason, you can return it within 30 days.
About SOFOTER
How did the brand get started?
How did the brand get started?
SOFOTER was created from the belief that healthy feet are the foundation of an active and comfortable life.
After seeing how many people experience daily foot pain, fatigue, and mobility challenges, we set out to develop products that provide reliable support without compromising on comfort.
Today, SOFOTER is dedicated to helping people feel better with every step through thoughtfully designed foot care solutions built for everyday life.
What makes SOFOTER different from our competitors?
What makes SOFOTER different from our competitors?
Unlike many brands that focus solely on cushioning, SOFOTER is dedicated to supporting the natural function of your feet.
Our products are designed to help improve comfort, provide reliable support, and make everyday movement easier whether you're working long hours, staying active, or simply spending a lot of time on your feet.
By combining quality materials, ergonomic design, and a customer-first approach, we create foot care solutions that help people move with greater confidence and comfort every day.